Pine & Ginger cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
About data processing
Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and for whom the data is transparent.
We purchase web hosting, domain- and email services from Shopify, GoDaddy and Google G Suite. Shopify processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. Shopify has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Shopify is obliged to maintain confidentiality on the basis of the agreement.
Our website uses MailChimp, a third party that handles e-mail traffic from our website and the sending of any newsletters. All newsletters you receive from our website and web forms are sent through MailChimp's servers.
MailChimp will never use your name and email address for its own purposes. At the bottom of every email that is sent automatically via our website you will see the 'unsubscribe' link. If you click on this link you will no longer receive e-mail from our website.
We use the services of Google G Suite for our regular business email traffic. This party has appropriate technical and organizational measures getroffen to prevent misuse, loss and corruption of your and our data as much as possible. Google G Suite does not have access to our inbox and we treat all our e-mail traffic confidentially.
For handling (part of) the payments in our webshop we use the platform of Mollie. Mollie processes your name, address and place of residence and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and to share (anonymised) data with third parties in this context. All of the above guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not retain your data longer than permitted by law.
We collect reviews through the platform of Trustpilot. In case we invite you to leave a review we will share your name and email address with Trustpilot. They use this information for the sole purpose of inviting you to leave a review. Trustpilot has taken appropriate technical and organizational measures to protect your personal data. Trustpilot reserves the right to engage third parties for the provision of services, we have given Trustpilot permission. All the above guarantees with respect to the protection of your personal data also apply to the parts of the service for which Trustpilot engages third parties.
Shipping and logistics
If you place an order with us it is our job to have your package delivered to you. We use a delivery courier service to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence information with the delivery courier. The company uses this information only for the purpose of carrying out the agreement. In the event that the delivery courier engages subcontractors, delivery courier will also make your details available to these parties.
Invoicing and accounting
We use the services of a bookkeeper for our administration and bookkeeping. We share your name, address and residence details as well as details relating to your order. These details are used for the administration of sales invoices. For our administration and bookkeeping we use the services of a bookkeeper. We share your name, address and place of residence details and details regarding your order. These details are used for the administration of sales invoices. Your personal data will be sent and stored in a protected manner. Our accountant is obligated to secrecy and will treat your data confidentially. Our accountant will not use your personal data for purposes other than those described above.
External sales channels
We use your data exclusively for the purpose of providing our services. This means that the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you - other than at your request - at a later time, we ask your explicit permission to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that are automatically collected by our website are processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation in tax and criminal investigations
Where applicable, Pine & Ginger may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such a case we will be obliged to share your data, but we will oppose this within the possibilities offered to us by law.
We keep your data as long as you are our client. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetting request. Pursuant to applicable administrative obligations, we are required to keep invoices containing your (personal) data, so we will keep these data for as long as the applicable period lasts. Employees, however, no longer have access to your client profile and documents that we have produced as a result of your assignment.
Pursuant to current Dutch and European legislation, you, as a data subject, have certain rights with respect to the personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of processed requests; in the event of a forgetting request, we administer anonymised data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems.
You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in a wrong way.
Right of inspection
You always have the right to view the data that we process (or have processed) and that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all the data with an overview of the processors that hold these data, stating the category under which we have stored these data, at the e-mail address known to us.
Right of rectification
You always have the right to have the data that we process (or have processed) and that relate to your person or that can be traced back to you, modified at any time. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been modified at the e-mail address we have on file.
Right to restrict processing
You always have the right to limit the data that we process (or have processed) relating to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to transferability
You always have the right to have the data that we process (or have processed) and that relate to your person or that can be traced back to you, executed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data relating to you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all probability, we will no longer be able to continue to provide the service in such a case because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
Where applicable, you have the right to object to the processing of your personal data by or on behalf of Pine & Ginger. If you object, we will immediately discontinue the data processing pending the settlement of your objection. If your objection is well-founded, we
will make copies and/or copies of the data that we process (or have processed) available to you and discontinue the processing on a permanent basis thereafter.
You also have the right not to be subjected to automated individual decision-making or profiling. We will not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share this data with Google. Google may interpret this information in conjunction with other datasets in order to track your movements on the Internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products.
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Pine & Ginger
Phone number: +31 (085) 060 51 80
Contact person for privacy matters:
Michelle de Bos